Return Policy
Wickharmony Return & Refund Policy
We want you to be happy with your Wickharmony experience. If something’s not quite right, here’s how returns and refunds work:
1. Returns
1.1 Eligibility
You may return individual items within 14 working days of receiving your order. To be eligible:
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Items must be unused and in original condition
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Items must be in their original packaging
Note: Subscription boxes are non-returnable unless faulty or incorrect.
1.2 Non-Returnable Items
We do not accept returns on:
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Used candles or partially burned items
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Subscription boxes
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Custom or personalised products
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Gift cards
1.3 How to Return an Item
To start a return, email us at info@wickharmony.co.uk with your order number and reason for return. If approved, we’ll send you return instructions.
Returns are completely free — we cover the cost of return shipping.
We still recommend using tracked delivery for peace of mind.
2. Refunds
2.1 Processing Your Refund
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, we’ll issue a refund to your original payment method or offer store credit/gift card — your choice.
Refunds typically appear within 7–10 business days, depending on your bank.
2.2 Partial Refunds
We may offer partial refunds for:
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Items not in original condition
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Items damaged or missing parts not due to our error
2.3 Late or Missing Refunds
If your refund hasn’t appeared:
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Double-check your bank or credit card account
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Contact your provider — processing can take time
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Still no luck? Email us at info@wickharmony.co.uk
3. Exchanges
3.1 Faulty or Incorrect Items
If your item is faulty or incorrect, we’ll happily replace it. Just email us with photos and order details.
3.2 Size or Variant Changes
If you ordered the wrong size or want to upgrade (e.g. swap a small candle for a larger one), contact us. You'll need to pay the price difference and any additional shipping.
4. Damaged or Faulty Goods
If your item arrives damaged or defective, please contact us immediately at info@wickharmony.co.uk with your order number and clear photos of the issue. We will:
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Replace the item where possible
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Or refund your purchase (including return postage if applicable)
5. Sale Items
Only full-priced items are eligible for refunds. Sale or discounted items are non-refundable unless faulty.
6. UK Returns Only
At this time, we only accept returns from within the UK. International orders are non-returnable unless otherwise stated.
7. Contact Us
Have questions? We’re here to help:
Wickharmony
24 Farrow Close, Bedfordshire, Luton, LU34EE
Email: info@wickharmony.co.uk
Phone: 07904680304