Privacy Policy

Privacy Policy

This Privacy Policy describes how Wickharmony ("we", "us", or "our") collects, uses, protects, and processes your personal information when you visit or make a purchase from www.wickharmony.co.uk (the "Site"). We are committed to protecting your privacy and handling your data transparently, in accordance with UK data protection laws, including the General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Personal Information We Collect

When you make a purchase or interact with our Site, we collect personal information, including:

  • Name

  • Email address

  • Billing and shipping addresses

  • Phone number

  • Payment information (securely processed via Shopify or third-party payment providers—we do not store card details)

  • Purchase history

  • IP address, browser, and device information (via cookies and analytics)

We also collect data when you voluntarily subscribe to our newsletter, marketing communications, or contact us directly.

2. How We Use Your Information

We process your personal data to:

  • Fulfil your orders and manage customer relationships

  • Process secure payments and refunds

  • Communicate with you (order confirmations, shipping updates, customer service)

  • Send marketing emails (only with your explicit consent)

  • Improve our Site and customer experience through analytics

  • Prevent fraud and ensure site security

  • Comply with applicable legal obligations

Our legal bases for processing your data include contractual necessity (to fulfil orders), your consent (for marketing communications), and legitimate interests (improving our service and preventing fraud).

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and market our products:

  • Google Analytics: Understand user interactions and improve website functionality.

  • Facebook/Instagram Pixels: Marketing and retargeting efforts.

You can manage or disable cookies via your browser settings. Note that disabling cookies may limit website functionality.

4. Sharing Your Personal Information

We only share your data with trusted third parties essential to providing our services, including:

  • Shopify: Our e-commerce platform and order processor

  • Payment providers: Shopify Payments, PayPal, Klarna (for secure transactions)

  • Royal Mail: Delivery services

  • Facebook & Instagram: Marketing purposes (if you opt-in)

We never sell or trade your personal data.

5. Data Retention

We retain your personal information only as long as necessary to fulfil our business purposes or to comply with legal obligations, typically no longer than six years from your last interaction or purchase.

6. International Data Transfers

Shopify, our e-commerce partner, may process and store data outside the UK and European Economic Area (EEA). Such international transfers are protected under GDPR-approved mechanisms, including Standard Contractual Clauses. For detailed information, please see Shopify's Privacy Policy.

7. Children's Data

Our website and services are not intended for children under 16, and we do not knowingly collect data from minors. If we become aware of any such data collection, we will promptly delete it.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal information

  • Request corrections or deletion of your personal data

  • Withdraw your consent for marketing communications

  • Object to certain processing based on legitimate interests

  • Complain to the Information Commissioner's Office (ICO)

To exercise these rights or ask questions about your data, contact us at wickharmony@gmail.com.

9. Data Security

We implement appropriate security measures through Shopify and our third-party providers to safeguard your personal information. While we strive for maximum security, please remember no online data transmission is completely secure.

10. Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be published on our Site, and the updated effective date will be clearly indicated.

Contact Us

For any queries or concerns about this Privacy Policy or your personal data, please contact:

Wickharmony
24 Farrow Close, Bedfordshire, Luton, LU3 4EE, United Kingdom
Email: wickharmony@gmail.com

Let customers speak for us

from 941 reviews

Lovely candles packaged really nicely. Made great Christmas gifts.

Maxine
WickHarmony

They look beautiful, nicely packaged, and quick delivery

Taliesha
WickHarmony

This was a beautiful decorative candle. It smells beautiful and the recipient loved it. It came beautifully packaged and quick delivery. I wouldn’t hesitate to recommend this seller to anyone.

Chalan
WickHarmony

Phenomenal candles that smell incredible

kevinjamesl
WickHarmony

Lovely Candle, friend was happy with my gift.

Ben
WickHarmony

The smells of the candles are absolutely gorgeous.

Pearly
WickHarmony

The smell of the candle is absolutely gorgeous. Thank you

Pearly
WickHarmony

Was more than expected loved it

mirodone
WickHarmony

i think this was one of the fastest delivered products ive ever ordered! smell amazing and the packaging was great! love love love!

Charlotte
WickHarmony

i think this was one of the fastest delivered products ive ever ordered! smell amazing and the packaging was great! love love love!

Charlotte
WickHarmony

Lived up to our expectations! Made for a great gift with a long burning time in safe glass and a strong, comforting scent. Creator immediately answered to communications and fulfilled individual inquiries.

Laurent
WickHarmony

Lived up to our expectations! Made for a great gift with a long burning time in safe glass and a strong, comforting scent. Creator immediately answered to communications and fulfilled individual inquiries.

Laurent
WickHarmony

Burning mine now and it smells amazing 😍

holmeschar93
WickHarmony

Beautiful smell, candles were packaged so nicely that I ended up wrapping them up as they were. They burn very well and the smell is gorgeous, I also really appreciate the care instructions that came with them. Thankyou so much!

Alice
WickHarmony

The candles are beautifully presented & the scent you pick couldn’t be more accurate. Perfect little gift for yourself or a present.

Kelly
WickHarmony